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Frequently Asked Local Moving Questions

If I cancel a move I have scheduled, do I always lose my deposit?

Not always.

1)If you call or email us at least 3 business days before your scheduled move, we can refund your deposit completely.

2)If you cancel less than 3 business days before your scheduled move, we may be able to apply your deposit to a future move (subject to availability).

Do you charge extra for drive time?

No. You pay the same flat rate for the drive time. Ours is a flat rate. No extra fees or hidden costs. We are on the clock when we leave our office until your move is finished. The drive time back to our office is free for up to 30 minutes.

How much advance notice I need to give your company when I schedule a move?

Most of our jobs are scheduled a week to two weeks in advance, but, depending on availability, you can schedule your move as late as the day before. Some dates and times are in higher demand than others (such as weekends and the beginning/end of the month), so if you want an exact day and time, it’s best to book your move three or four weeks before the move date.

Can your movers take our artwork, paintings, and glass table tops?

Our professional movers are experienced experts at moving these specialized items. Please list any specialty items when scheduling your move. The more specific you are, the better we can prepare. Some items may need to be packaged or crated before we arrive, or we can provide the materials and package them for you. We have a great selection and great prices on all our packing supplies.

Can the movers take our plants?

Plants can sometimes be moved, but we will not be held responsible for damage incurred during transit.

Do you offer storage?

We offer storage starting at $75/month for non-climate controlled and $100/month for climate controlled. Storage must be requested prior to your move day so we can allocate space in our storage facilities

What items are movers not allowed to move?

We cannot carry firearms or anything dangerous such as propane tanks, gas cans, oil, ammunition, paints, pesticides, liquid detergents, bleach, and cleaning supplies. Liquid containers that have already been opened are also not allowed on the moving truck. Also, we do not move pets and articles of intangible value such as: jewelry, cash, stamp collections, credit cards, documents and guns. We recommend keeping all irreplaceable and expensive items with you.

Can our home/office be packed professionally?

Yes. Our expert professionals have experience packing everything from kitchen utensils to electronics and appliances. You let us know what you need us to pack and we will come with packing supplies and pack everything safely and securely. You pay only for the packing materials used, any extra will be returned to our store and restocked at no charge.

If we want to pack our own home/office, can we get packing supplies?

Absolutely! Click here to order moving supplies. You can order right now online and have your boxes delivered to your doorstep free of charge!

How can I tell if a moving company is licensed?

This one's easy. The FMCSA (Federal Motor Carrier Safety Administration) has records of all licensed moving companies on their website. Just ask the company in question for their 6 digit MC (motor carrier) number and click here to see if they are licensed. Our MC number is 536196. If you type this number into the MC box, Shipping Connections and Moving Connections comes up. To see more details click on the button to the right that says "HTML". Note that our Federal Authority is active If the company you are considering doesn't have an MC number, then they're not licensed.

Must a moving company be licensed? Does it matter?

Moving Companies are a regulated industry and like plumbers, doctors, attorneys, etc., they must be licensed. Most people realize the importance of special licensing for doctors and attorneys, but why a moving company? Here are a few reasons:

1) A licensed moving company must regularly do drug testing and background checks on their men.
2) A licensed moving company has Workers Comp. on thier men. So, for example, if a mover falls off your porch, you don't have to pay their medical bills, lost wages, etc. It's covered by Workers Comp.
3) A licensed moving company must have vehicle and cargo insurance.

How Can I Save Money on Moving Supplies?

Receive three free wardrobe boxes (regularly $8.50 each) when you book a full-day move with Moving Connections.

When the movers call you on the day of the move, just tell them you would like your three FREE wardrobe boxes.

Wardrobe boxes are a handy way to move hanging clothes in mobile closets.

Call (801) 532-6683 For Details!

Frequently Asked Long Distance Moving Questions

Do I need an estimate?

A Moving Connections agent will make a pre-move survey of your household goods to be transported.

A pre-move survey is needed to determine the approximate cost of a move and the amount of van space your goods will occupy. Your Moving Connections agent will compute the approximate cost and give you a written Estimate/Order for Service. An accurate estimate cannot be calculated without a visual survey of the goods to be moved. There is no charge for the estimate.

Keep in mind that estimates (household goods surveys) are only guidelines. On interstate shipments, you must pay the total charges as determined by the actual weight of your shipment, the distance it travels, and the services that you authorize or which become necessary to handle your shipment.

Charges for local shipments are generally calculated on an hourly basis. There may be a minimum number of hours required. These shipments are handled by the local moving company.

What is a binding estimate?

A binding estimate or binding cost of service specifies in advance the precise cost of the move based on the services requested or deemed necessary at the time of the estimate. If additional services are requested or required at either origin or destination (such as a "shuttle" to or from a location to which a full-size van cannot operate directly), the total cost will increase. Binding estimates are valid for the time period specified, up to 60 days.

If you add items to be moved or require additional services, such as packing, between the time of the estimate and the time of your move, there will be additional charges. An addendum specifying these additional charges will be prepared for your signature.

If you are interested in obtaining a binding estimate, please discuss it with your Moving Connections agent. Estimates obtained by our automatic online system are NOT binding estimates.

When is the best time to move?

If there is a choice, most moving companies suggest you select a time other than summer, the end of the month or the end-of-year holidays. The heaviest demands are placed on vans, equipment and personnel during these periods.

However, Moving Connections believes you should move when it is most convenient for you. Factors involved in the decision may include:

  • whether the move must be made immediately
  • moving children during the school term
  • separation of the family while the move is under way

If the move can be scheduled for a time when vans and trained personnel are more readily available, we will be better able to meet your preferred delivery schedule.

How long does it take to move?

This depends on many factors, such as the time of year, weather conditions, size of your shipment, time required to load and unload, and the direction and distance your shipment is traveling.

Because the furnishings of the average household will not fill a van, it is often necessary for two or more shipments to be loaded on the same van. Each shipment is carefully sectioned off from the others.

Pickup and delivery dates are scheduled according to the origins and destinations of individual shipments on the van, as well as shipment weight.

Is a moving company "licensed?"

It would be more accurate to say that a moving company is "registered." For example, Moving Connections has been issued a certificate of authority by the federal government to move household goods among any of the 50 states. Moving Connections, a DBA of Shipping Connection was incorporated in 1988 and has been registered with the FMCSA ever since.

How do you determine what my move will cost?

Unless you have been given a binding estimate, the exact cost of your move cannot be determined until after your shipment has been loaded on the van and weighed. If additional services are requested or become necessary after loading and weighing, additional charges will be incurred. Basic transportation charges depend on the actual weight of your goods and the distance they will travel. The total cost will include these transportation costs, any charges for Full-Value Coverage or Depreciated Coverage, plus charges for any "accessorial" services (such as packing and unpacking) performed by the Moving Connections agent at your request. These charges are based on "tariff" rate schedules.

What is a tariff?

This is the list of rules, regulations, available services and resulting charges used by all motor carriers which provide interstate transportation of household goods. The tariffs are published by each household goods motor carrier and include its various services. The tariffs are available for your inspection upon request.

How and when should I pay?

Tariff provisions require that all charges be paid before your shipment is unloaded at destination unless prior arrangements have been made for later billing).

Payment for your Moving Connections shipment can be made by one of the following methods: cash, traveler's check, money order or cashier's check. In addition, the American Express® Card, Visa® or MasterCard® can be used to pay for interstate moves only, with advance approval required prior to loading (unless other billing arrangements have been made). Personal checks are not accepted.

All payment forms apply to both binding and non-binding estimates.

If you have received a non-binding estimate and your actual moving costs exceed the estimate, you will be required to pay no more than 110% of the estimated cost at delivery. Should your actual costs exceed the estimate by more than 10%, you will be given 30 days after delivery to pay the amount over 110%.

Payment of estimated charges plus 10% does not apply, if goods are delivered into storage. If storage at destination (storage-in-transit) is necessary, all transportation charges must be paid at time of delivery of the shipment to the warehouse. You will then be assessed storage charges based on the applicable rates set forth in our tariff.

Can I pack my china, glass and crystal?

Most people prefer to have their household possessions, especially fragile items, professionally packed by a moving company. However, if you decide to pack these items yourself, remember that the basic principles of good packing include wrapping the items individually, providing plenty of cushioning and making sure of a firm pack.

Be sure to select a sturdy container with a lid. Place a two- or three-inch layer of crushed paper on the bottom of the carton as a cushion. Wrap each item individually with a soft material to provide a safe, protective, "padded nest." Pack the heaviest items on the bottom and the lighter ones next, filling in empty spaces with crushed paper. Place plates on edge and glassware on rims for maximum protection. Mark the carton "Fragile," and list the contents on the outside. Be sure to seal the carton with tape.

Cartons, paper and tape may be purchased from Moving Connections agent for a small fee.

Can I move my house plants?

Moving Connections cannot accept responsibility for safely moving your plants, because they may suffer from a lack of water and light as well as probable temperature changes while in the van. You may prefer to transport your house plants in the family car or ship them by plane.

Some states prohibit the entry of all plants, while other states will admit plants under certain conditions; still others have no plant regulations. Be sure to check the regulations of the state to which you are moving.

Can I move my pet?

Pets cannot be carried on the moving van. Dogs, cats, canaries and parakeets can usually be transported in the family car. If this isn't convenient, your Moving Connections gent will be glad to suggest alternate ways to ship your pets safely.

Are there any items you cannot move for me?

YES. We are prohibited from moving flammable and combustible items, such as, propane, butane, gasoline and your ammunition. In addition, we cannot transport open household cleaning supplies or toxic/caustic materials.


Our pricing is $99/hour* for 2 professional movers, a full-sized moving truck, moving blankets, dollies, tools, & stretch wrap.

Our pricing is $85/hour* for 2 professional movers and dollies.

    * 4 hours min.

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Inter-state moving is regulated by the U.S. Department of Transportation. As a licensed mover, we will inspect the items you would like to have moved before making a binding offer. Online estimates for moves are not valid for interstate moves. Call (801) 532-6683 or toll free (888) 580-7447 to make an appointment for the estimate.

If you are moving out of state, but are renting your own truck (like a U-Haul truck), we can assist you in packing it, so that the load will not shift during the trip. If you are moving to the Wasatch Front, we can help you unload your rental truck, assemble furniture and hook up appliances for just $85/hour for 2 professional movers and dollies.

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Individual moving supplies, moving supplies in convenient, pre-arranged kits, and moving equipment. Take a look at the possibilities.