Car Shipping
What to Expect when Your Auto
Transporter Arrives
Remember, vehicle transport companies are rarely able to provide specific pick-up and delivery times. Unforeseen problems, like traffic or breakdowns, can cause potential delays. Patience and preparation are essential and will make sure both you and your vehicle transporter have a positive experience.
Don't forget to clarify payment terms. Most auto transport companies will require you to place a deposit, around 10-25 percent, before shipping. If you have to pay anything in advance, try to pay with a credit card in case charges need to be disputed later.
Transport a Vehicle
Make a complete inspection of your clean vehicle before handing over your car to a transporter. Note any scratches, dings, dents, or other cosmetic damage. Take pictures of your car from several angles and be sure to date them.
When the vehicle shipping service arrives, you will both inspect the car for pre-existing damages. Your written record and pictures should help when you transport a vehicle. Verify that the transporter makes an official note in addition to your personal records.
If you have any last minute questions about the vehicle shipping service, ask your driver. Confirm the terms of your contract and make sure your driver has your correct contact information.
Before you car is loaded on the trailer, note the odometer reading; though your car may be driven a little in order to load or store your vehicle, there should be no major mileage discrepancies when the car is delivered.
The Delivery
At the delivery point, the driver or a company representative should inspect the vehicle and note any pre-existing damage. You or a responsible agent should be there during the inspection for verification. When your vehicle is delivered to its destination, make sure to inspect the car thoroughly for damages. In addition to checking for cosmetic damages, look at the car's undercarriage, check the odometer, and start up the car to check for mechanical problems.
Any remaining balance will be due upon delivery, usually payable in cash or cashiers check only. It is very unlikely that an auto transporter will accept a personal check or credit card at the delivery point.
After the Vehicle Shipping Service
In the unlikely event that your car has arrived with new damages, follow your vehicle shipping service's instructions for filing a claim. Make sure that the driver or vehicle transport company's agent has signed your record of damages and try to file with your insurance within 24 hours.
For most shippers, once the car is delivered the shipping process is completed. If you have had a particularly positive experience with your vehicle shipping service, offer to act as a reference for potential customers.